Gtco Summagrid VII - Users Guide Manual do Utilizador descarregar pdf (Página 27)

Summagrid VII 27

Screen pointer appears to

shake or jitter

Unable to use the entire

tablet surface

Tablet is set too close to the

screen monitor.

Tablet’s frequency setting

may conflict with the display.

Incorrect format selected.

Software application set up

incorrectly.

Move the tablet farther away

from the screen.

Alternate the transducer’s

frequency. (See the Reducing

Monitor Interference section.)

Check your configurations

settings.

Check that the tablet is

identified in your software

application.

Returning your Tablet for Repair

If you believe you have a defective tablet, first see all topics in this section (above) and visit

our website at www.gtcocalcomp.com for the latest support information.

If you’re still unable to properly operate your digitizer system, please call Technical Support

at 1.866.746.3015 or email us at gtco.support@gtcocalcomp.com.

Technical Support will assist you in determining if your tablet is defective and will help you

obtain a Return Merchandise Authorization (RMA) number. Important: Please do not

return your product without first discussing the issue with, and receiving an RMA from, a

GTCO CalComp by Turning Technologies Technical Support Specialist.

Repackaging for Shipment

Whenever you ship electronic equipment, try to ship it in its original packing materials.

Because packing materials are static-charged, you should ship the cursor or any extra

electronics boards inside approved antistatic plastic bags.

If you are shipping the tablet or accessories to a GTCO CalComp by Turning Technologies

Service Center for repair, attach a tag to the equipment with the following information:

 Model number

 Serial number

 Maintenance contract number (if applicable)

 Return Merchandise Authorization number

 Detailed description of the problem

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Gtco Summagrid VII - Users Guide Manual do Utilizador Página 27